| PBX Edition (Free) | Standard | Pro | Enterprise | |
| General features | ||||
|---|---|---|---|---|
| Extensions | Unlimited | Unlimited | Unlimited | Unlimited |
| Number of Simultaneous Calls Supported | 8 | > 1,024 | > 1,024 | > 1,024 |
| Call Logging | • | • | • | • |
| Call Forward on Busy or No Answer | • | • | • | • |
| Call Routing by DID | • | • | • | • |
| Auto Attendant / Digital Receptionist | • | • | • | • |
| Voicemail/ Music on Hold | • | • | • | • |
| Central Phonebook | • | • | • | • |
| Call Transfer | • | • | • | • |
| MWI – Message Waiting Indicator | • | • | • | • |
| Supports Popular SIP Phones | • | • | • | • |
| Ring Extension & Mobile Simultaneously | • | • | • | • |
| Automatic Pickup on Busy | • | • | • | • |
| Supports SIP Trunks/ Gateways | 1 | • | • | • |
| Extensive Codec Support (G711, G722, GSM, Speex, ILBC) | • | • | • | • |
| G729 Codec Support | • | • | • | |
| Custom FQDN | • | • | • | |
| Busy Lamp Field (BLF) | • | • | • | |
| Call Reporting | • | • | • | |
| Call Parking / Pickup | • | • | • | |
| Call Queuing | • | • | • | |
| Call Recording | • | • | • | |
| Intercom/ Paging | • | • | • | |
| Call Recordings Management | • | • | • | |
| Configure BLF’s from the Clients | • | • | ||
| Sennheiser Headset Integration | • | • | ||
| PBX Edition (Free) | Standard | Pro | Enterprise | |
| Management and Scalability | ||||
|---|---|---|---|---|
| Web-based Management Console | • | • | • | • |
| Provizionare automata a dispozitivelor | • | • | • | • |
| Real Time Web-based System Status | • | • | • | • |
| Integrated Web Server | • | • | • | • |
| Easy Backup and Restore | • | • | • | • |
| SBC to Configure Remote Extensions | • | • | • | • |
| VMware / Hyper-V Compatibility | • | • | • | • |
| Scheduled Backup | • | • | • | • |
| Connect Remote 3CX PBX Systems (Bridges) | • | • | • | |
| Scheduled Restore | • | • | ||
| Inbuilt Fail Over Functionality | • | • | ||
| Standby Licence | • | |||
| PBX Edition (Free) | Standard | Pro | Enterprise | |
| Unified Communications | ||||
|---|---|---|---|---|
| See the presence of your colleagues | • | • | • | • |
| Receive Voice Mail via Email | • | • | • | • |
| Advanced Forwarding rules | • | • | • | • |
| Setting up Conference Calls | • | • | • | |
| Receive Faxes via Email as PDF | • | • | • | |
| Integrated Fax Server | • | • | • | |
| Integrate Offices with 3CX Bridge | • | • | • | |
| CallVia3CX | • | • | ||
| View Presence of Bridged PBXs | • | • | ||
| PBX Edition (Free) | Standard | Pro | Enterprise | |
| Call Center / Contact Center | ||||
|---|---|---|---|---|
| Advanced Queue Strategies | • | • | ||
| Advanced Call Reporting | • | • | ||
| Real Time Queue Statistics | • | • | ||
| Queue Reports | • | • | ||
| Barge In / Listen In / Whisper | • | • | ||
| Query Customer Name Based on Caller ID | • | • | ||
| Ability to Use 3CX Clients API | • | • | ||
| Link Company Directory with LDAP / ODBC | • | • | ||
| Sync Phonebook with Microsoft Exchange | • | • | ||
| Real Time Queue Monitoring | • | • | ||
| Wallboard | • | • | ||
| Switchboard Queue Manager View | • | • | ||
| Call Recordings Search | • | • | ||
| Supervisor can Log Agents In/Out | • | • | ||
| Supports External Agents | • | • | ||
| Callback if queue full | • | • | ||
| CRM Integration / Scripting Interface | • | • | ||
| SLA alerting/reporting | • | • | ||
| PBX Edition (Free) | Standard | Pro | Enterprise | |
| Mobility | ||||
|---|---|---|---|---|
| Android Client | • | • | • | • |
| iOS Client | • | • | • | • |
| Windows Phone Client | • | • | • | • |
| CTI Support | • | • | • | • |
| Seamlessly Create Conference Calls | • | • | • | • |
| Users can Configure their Own Extension | • | • | • | • |
| Provisioning by Email | • | • | • | • |
| Manage the 3CX Client from within the Console | • | • | • | • |
| Includes 3CX Tunnel to Avoid NAT Problems | • | • | • | • |
| PBX Edition (Free) | Standard | Pro | Enterprise | |
| IP Phone Management | ||||
|---|---|---|---|---|
| Automatic Plug & Play Phone Provisioning | • | • | • | • |
| Manage IP Phones Network Wide from Console | • | • | • | • |
| Restart Phones Remotely | • | • | • | • |
| Update & Manage Firmware Network Wide | • | • | • | • |
| PBX Edition (Free) | Standard | Pro | Enterprise | |
| Application Integration | ||||
|---|---|---|---|---|
| Office 365 (doar pentru adrese) | • | • | • | |
| Microsoft Outlook | • | • | • | |
| TAPI | • | • | ||
| Office 365 | • | • | ||
| Salesforce | • | • | ||
| Microsoft Dynamics | • | • | ||
| Microsoft Exchange 2013 / LDAP / ODBC | • | • | ||
| Sugar CRM | • | • | ||
| Google Contacts | • | • | ||
| Exact | • | • | ||
| Zendesk | • | • | ||
| Freshdesk | • | • | ||
| act! | • | • | ||
| Datev | • | • | ||
| PBX Edition (Free) | Standard | Pro | Enterprise | |
| Web Conferences | ||||
|---|---|---|---|---|
| Plugin Free – WebRTC | • | • | • | • |
| One-click conference | • | • | • | • |
| Meeting recording | • | • | • | • |
| Remote Control / Assistance | • | • | • | • |
| Screen sharing | • | • | • | • |
| Unlimited users | • | • | • | • |
| Participants included | 5 | 10 | 50 | 100 |
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